Dear Customers
We were informed late yesterday afternoon about the strike action by Canada Post employees. This will undoubtedly cause some delays and inconveniences in the short term, but we are working hard behind the scenes to limit these disruptions. We will be utilizing our other third-party logistics partners to deliver to homes across Canada, and for those with direct access to front doors, little to no disruption will be realized. For those who live in apartments or condos, please ensure that you provide additional information, like buzzer codes, that will help these couriers deliver packages to your homes.
You may also want to consider switching delivery addresses to alternative locations where couriers have the ability to deliver directly to a person or a secure area. We continue to offer pick-up services at both our Roasting Works and Victoria offices for those who want to avoid deliveries altogether.
We thank you for your patience and appreciate your continued support during this challenging situation.
Yours truly,
The Tea Sparrow Team